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Main Office
2600 S. Gessner, Suite 100
Houston, Texas 77063
Phone 713-358-9400

Copperfield
7630 Highway 6, North
Houston, Texas 77095
Phone: 713-358-9500
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  Privacy Statement
We understand the need for your personal privacy
 

 

Lone Star Bank knows that personal privacy is important to you. We take every possible precaution to protect all financial information you have entrusted to us. This privacy statement is designed to explain the type of information we collect and how this information may be used.

Each time our website is accessed, our web server automatically recognizes the visitor's domain name and IP address. Some areas of our website require information, such as your name, address, email address, phone number and account number to enable you to perform certain tasks (for example, to correspond with us or to request notification upon updates or new product releases). In such cases, the information provided by you is collected and retained. (Note: You may opt-out of receiving emails at any time by notifying us at info@lsbtexas.com.)

If you choose not to interact with us, you may browse our website anonymously and personal information, such as your email address, is not collected. We do, however, gather and analyze data regarding usage of our website, including domain name, number of hits, pages visited, length of user sessions, etc., to evaluate the usefulness of our site.
Lone Star Bank does not knowingly solicit data from children and we do not knowingly market to children.

Cookies:
Although there has been some concern over the privacy implications of cookies, they do not read your hard drive nor can they be used to reveal anything about you that you have not already explicitly revealed. By configuring preferences or options in your browser, you determine how or if a cookie will be accepted

Sharing and Reporting of Information:
From time to time we may share information about your relationship with Lone Star Bank with other entities. Any sharing of information complies with applicable laws and regulations, including, but not necessarily limited to, the Fair Credit Reporting Act.

In an effort to avail you of a broader range of financial products and services, Lone Star Bank may occasionally share identifying information with outside companies that work for us. These companies act on our behalf and are obligated to keep the information that we provide them confidential in accordance with standard banking practices and applicable state and federal law, Lone Star Bank reports information about our customers. Such instances include the reporting of our experiences with customers (particularly loan payment information) to consumer reporting agencies (credit bureaus).

Inaccurate Information:
Should you determine that information we have collected from you is incomplete, inaccurate or not current, please notify us immediately. We will correct any erroneous information as soon as possible.

Linked Sites:
Please understand that while this site contains links to other sites, Lone Star Bank is not responsible for the content, integrity of the information contained in, or privacy practices of other such sites.

Customer Privacy Statement
This notice describes the privacy policies and practices of Lone Star Bank. Our policies cover non-public personal information on individual consumers who utilize the Bank's financial products or services primarily for personal, family, or household purposes.

Information We Collect
As part of the process of providing you with financial products or services, we obtain non-public personal information about you, including:

  • Information on applications, correspondence or other forms (such as your name, address, social security number and income).
  • Information about transactions with us and others (such as your account balance, payment history, ATM card usage).
  • Information from a consumer reporting agency (such as your credit history or creditworthiness).
  • Information from public sources, such as government records, telephone directories or internet websites.

Disclosures To Third Parties
We may provide non-public personal information to a non-affiliated third party when necessary to establish or administer a product or service we provide to you.
When permitted by law, we may provide non-public personal information to third parties, such as government entities, law enforcement agencies or consumer reporting agencies
Lone Star Bank does not disclose or sell non-public personal information to companies that perform marketing services.

We may report non-public personal information about your account to credit bureaus. Late payments, missed payments or other defaults on your account may be reflected in your credit report.


Information Security
We maintain physical, electronic, and procedural safeguards that comply with federal regulations to safeguard your non-public personal information.

We restrict access to non-public personal information about you to those Bank employees who need to know such information in order to provide products or services to you.
Our employees have been trained on privacy laws, and we have implemented disciplinary procedures for any employees who violate our privacy policies and procedures.
We do not disclose any nonpublic personal information about our customers or former customers to anyone except as permitted by law.

If you decide to close your account(s) or become an inactive customer, we will adhere to the privacy policies and practices as described in this notice.


Accuracy of Information
We strive to maintain complete and accurate information about you and your relationship with us. If you have questions regarding our records, please notify our Customer Service Department.


Privacy Questions
If you have questions regarding privacy issues, please contact the Compliance Officer in writing at this address:
Lone Star Bank
2600 S. Gessner, Suite 100
Houston, Texas 77063
(713) 358-9421

 

 

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